Returns & Exchanges
Returns
You have 30 days from delivery to request a return.
To be eligible, items must be unworn, unwashed and unused, in the same condition you received them, with tags attached and in the original packaging. If an item isn't in like-new condition, we can't issue a refund.
Returns are available for orders shipped within the United States. International orders are final sale, except where your local law gives you additional rights (see below).
To start a return, visit our returns portal. Once your return is approved, you'll receive a return label and instructions. Return shipping is free for orders with Checkout+ protection; otherwise a return label fee applies. Please ship your return within 14 days of receiving the label. Items sent back without an approved return, or shipped after the 14 days, can't be refunded.
Returns are processed at our fulfillment center:
Wayve Wear Returns
2611 Commerce Way, Suite C
Vista, CA 92081
United States
Please only send items using the label from our returns portal.
Sale items and gift cards are final sale.
Exchanges
Because we produce in small batches, exchanges depend on availability of the size and color you want. You can request an exchange through the returns portal. If your preferred item is out of stock, we'll process a refund instead.
Damaged, defective or incorrect items
Please inspect your order when it arrives. If anything is damaged, defective or not what you ordered, email info@wayvewear.com within 30 days of delivery with your order number and a photo, and we'll make it right.
Refunds
Once your return arrives at our fulfillment center and is inspected, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 10 business days. Return shipping is free if your order included Checkout+ protection; otherwise the return label fee is deducted from your refund. Your bank or card issuer may take a few extra days to post it.
If more than 15 business days have passed since your return was approved and you haven't received your refund, contact info@wayvewear.com.
Your local rights
If you live in a country whose consumer laws give you additional cancellation or return rights (for example, the 14-day right of withdrawal in the EU and UK), those rights apply and nothing in this policy limits them.
Questions? Email info@wayvewear.com.
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